Domain Name Change – The Network location cannot be reached

November 2, 2012 by PetuaTerbaik · Leave a Comment
Filed under: Software, Troubleshooting 

Dear all, do u have a problem joining a domain. Domain name change, the network location cannot be reached in joining domain problem ?

how to solve it?  First of all, u need to UNINSTALL ANTIVIRUS first.. bcoz some antivirus block this service… secondly.. u can follow this guide. Oh i forgot,

sometime the Bluecoat Server should be restart fo fix the single sign on agent problem..


IT Pete :



Hi there,

IT Pete :



I am Pete, an IT and networks expert.

IT Pete :



Are you familiar with accessing your computer’s registry?

Customer :



yep

IT Pete :



Can you check the following sub-key and tell me what value it is please?
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters
TransportBindName = \Device\

Customer :



\Device\

Customer :



is that correct?

IT Pete :



Yes that is correct.

Customer :



Damn ^^

IT Pete :



Have you tried a TCP/IP fix?

Customer :



netsh int ip reset?

IT Pete :



yes

Customer :



yes, tried that too :(

Customer :



and the netsh winsock reset

IT Pete :



Can you try netsh int ip reset reset.log

IT Pete :



also netsh firewall reset
and netsh winsock reset

IT Pete :



Then remove ALL NIC’s from the device manager..

Customer :



ok doing

IT Pete :



(Since you will lose your connection, you can bookmakr this page and return to me afterwards – http://www.justanswer.com/computer/4goyr-getting-error-message-the-following-error-occurred-attempting.html )

Customer :



i’m on another PC

IT Pete :



Ok, great!
Then go back to Network Adapters, and make sure your adapters are all gone, including any older ones.
Once they are all gone, reboot and let Windows reinstall them…

IT Pete :



Thats a total rebuild of your network connections, to hopefully correct any problems with basic connectivity.

Customer :



include the hidden devices?

IT Pete :



Yes.

IT Pete :



Do you know how to show all hidden devices?

Customer :



yes

IT Pete :



ok, good.

IT Pete :



Once rebooted, see how that goes.
If you are still having problems, have you tried creating a new Windows user profile yet?

Customer :



not yet

IT Pete :



If the problem is due to some settings in your current profile, that may be a possible solution.

Customer :



hope not – it’s the local admin profile >.<

IT Pete :



Ok, fingers crossed..

Customer :



ok, failed again, same error message Creating new user account and restarting

IT Pete :



Ok, we really have covered all the bases here, so if the new user account does not fix it, then I’m afraid your only other option would be a Repair/Install.

Customer :



That’s what I was worried about :(

IT Pete :



Some obscure file somewhere may have got corrupted.. a repair is really the only way to root it out.

IT Pete :



I presume you have already run anti-virus and anti-malware software?

IT Pete :



Some malware can mess up the registry and cause these types of problems.

Customer :



I suspect a DNS issue on this PC, since I can do everything but join the domain (can ping all the servers) and connect to a network drive. Yes, already ran Malware Bytes Anti Malware, nothing found

IT Pete :



Yes, I agree the problem appears to be isolated to one PC.

Customer :



does this nudge any grey cells? In the NetSetup.log file I get the following line

IT Pete :



You don’t have any additional firewalls or security software on the problem PC do you?

Customer :



NetpJoinDomain: Status of connecting to dc : 0x4cf

Customer :



McAfee

IT Pete :



Has the problem PC ever successfully joined your domain?

Customer :



yes, user reported the fault this morning when he was unable to connect to a network drive or network printer

IT Pete :



Are you using a wired or wireless LAN?

Customer :



I made the assumption it had lost Domain trust so dropped into the workgroup Workgroup, asked out AD boys to delete the machine account and recreate it then the problem started

Customer :



wired

IT Pete :



Can you try running netdiag /v

IT Pete :



This may show any specific error messages or FATAL errors.

Customer :



not recognised as internal or external command, operable program or batch file

Customer :



does the same on my xp box though

IT Pete :



ok…

Customer :



does the 0x4cf error in the netsetup.log file hint anything?

IT Pete :



It’s not one I have seen before.

Customer :



yeah microsoft doesn’t have it on their website, but I did find it refered to network path not found (dns issue) but can’t figure why I can ping the name of the domain controller (which suggests DNS is working correctly)

Customer :



I hate computers :(

IT Pete :



Is the computer listed in the AD?

Customer :



yes

Customer :



I get error 53 when trying to net use domain shares as well

IT Pete :



I have found a description for your error ox4cf: “Errors on your system may be caused by invalid registry entries and outdated or corrupt drivers.”

Customer :



helpful

Customer :



what registry entries, and shouldn’t they be repaired by the netsh int ip reset?

IT Pete :



Yes, they should, which is why this problem is so puzzling.

IT Pete :



And why I suspect some form of data corruption or malware.

Customer :



where does it save the log file? I’ve just looked in the profile, nowhere

IT Pete :



Which log file?

Customer :



from the netsh command – the reset.log file

IT Pete :



It should be located in the % SystemRoot %\debug folder.

Customer :



that’s what I thought, but it’s not there – I wonder if the command is actually running…..

IT Pete :



I don’t suppose you have a backup of the registry? :)

IT Pete :



Would it be possible to try a Repair?

Customer :



probably in System Restore

Customer :



I’m going to try that

IT Pete :



Ok, let me know if that works.

Customer :



kk

Customer :



not going to try system restore, the last repair point was 22nd december 2010. Too far back (It causes problems with McAfee if you go back more than a couple of days)

Customer :



thanks for your help, is it possible to do a 1/2 accept?

IT Pete :



I don’t think that is possible.

Customer :



oh well, don’t want to blemish your record :P You tried, good enough for me. Rebuild started now

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